Returns & Exchanges
Due to the perishable nature of our bite-sized treats, we are unable to accept returns or exchanges; however, we are committed to ensuring you love your experience and will provide a resolution for any shipping issues.
Contact Customer Care
If your order arrived damaged or delayed, reach out to our team within 48 hours of delivery at hello@bakedbymelissa.com.
Provide Order Details
Include your order number and clear photos of the packaging and product to help us understand what went wrong.
Review Process
Our team will review your claim and the shipping logistics to determine the best path forward, whether it be a store credit or a replacement.
Resolution Delivery
Once approved, a replacement order will be prioritized for the next available shipping date or a digital gift card will be issued to your email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing